These Terms & Conditions shall apply to all sales through www.velorbis.com and www.velorbis.dk and will exclude application of any deviating general or specific conditions or terms of buyer. No waiver or modification of these Conditions of Sale shall be binding upon VELORBIS, unless approved in writing by an authorized representative of VELORBIS.
Price and Payment
Every product is shown including tax. In the shopping cart you can see the total price including all fees, taxes, shipping and method of payment. (For countries outside of the European Union, please read the section “Import Tax and Duty (for customers outside the European Union)” below.
Velorbis Design Tool
The colours on your screen might not match the real life RAL colours on painted components on a bicycle. Velorbis takes no repressibility if the colour on your screen does not match the final product. We always recommend that you check the RAL colour scheme in real life. More information about RAL codes can be obtained here.
The delivery time is 5-7 days for stock items. Items not in stock will have a delviery time from 4-10 weeks. If a service/product has another delivery time than expressed, this delivery time will be stated in connection to the individual products.
In case VELORBIS has reason to question buyer’s solvency or ability to pay for delivered products, VELORBIS have no obligation to make delivery, and shall be entitled to stop products under carriage, unless buyer makes advance payment for the delivery and other claims arising from the business relation or grants security which can reasonably be accepted by VELORBIS.
Import Tax and Duty (for customers outside the European Union)
When ordering from countries outside the EU, you will need to pay import Tax and Duty according to the local rules in your country at the delivery of your order. Therefore the order value does not include Danish VAT. The amount of Tax and Duty to pay is different in every country. Please check your local conditions and fees before ordering from Velorbis, to make sure you are fully aware of all costs associated with your order.
Unclaimed packages will be returned to us. For all unclaimed packages you will be debited all fees in connection with the return delivery.
Returning a product is to be done on your expense, unless the product is faulty or damaged upon delivery. Returned products are to be sent as letters or postal packages, and not for COD. In case of a trade, VELORBIS will pay for the delivery of the replacement product. When you have applied the return policy you shall: -in the case of a product: return the product personally or by mail to us. -in the case of a service: make the material available to us, unless this poses significant stress to your person.
VELORBIS return period is 14 days.
VELORBIS shall, if under the jurisdiction of our return policy, refund you what you have paid for the product as soon as possible, but latest within 30 days of the product being returned or you informing us of wanting to return a service. You are oblige to pay for the return delivery of the product.
In your message to us you must clearly state that you regret your purchase. The return period is counted from the day you received the purchased the full, or a significant part of the product. If you have purchased a customized product -or a product with a significant personal customization, VELORBIS will not accept returns.
You do not qualify for our return policy if:
The service you have bought was commenced with your consent during the return period.
The price of the service purchased fluctuates with the financial market (ie Stock options).
Due to the physical nature of the service, it is not returnable.
The seal of authentication of the product has been broken/opened.
When returning a product:
-You are obliged to keep the product in the same condition as when delivered.
-You must not have used the product, however you have the right to investigate the condition the product was in when delivered. If damage or harm is caused to a product while investigated the product does not qualify for the return policy.
VELORBIS is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements’ obligations.