General

These Terms & Conditions shall apply to all sales through www.velorbis.com and www.velorbis.dk and will exclude application of any deviating general or specific conditions or terms of buyer. No waiver or modification of these Conditions of Sale shall be binding upon VELORBIS, unless approved in writing by an authorized representative of VELORBIS.

Price and Payment

Every product is shown including tax. In the shopping cart you can see the total price including all fees, taxes, shipping and method of payment. (For countries outside of the European Union, please read the section “Import Tax and Duty (for customers outside the European Union)” below.

We always require pre-payment on all orders on velorbis.com and you should expect that your credit card is charged before the product is shipped.  Many of the Velorbis products are customized specifically for the customer and products are produced to order.

Velorbis Design Tool

The colours on your screen might not match the real life RAL colours on painted components on a bicycle. Velorbis takes no repressibility if the colour on your screen does not match the final product. We always recommend that you check the RAL colour scheme in real life. More information about RAL codes can be obtained here.

Products ordered via our Design Tool on verlorbis.com are unique and specifically produced to the customer. Therefor all products are always pre-paid, and you should expect that your credit card is charged at the time of the order, and not at the time of delivery. The same policy apply for all our bicycles and accessories.

Delivery

The delivery time is 5-7 days for stock items. Items not in stock will have a delviery time from 4-10 weeks. If a service/product has another delivery time than expressed, this delivery time will be stated in connection to the individual products.

In case VELORBIS has reason to question buyer’s solvency or ability to pay for delivered products, VELORBIS have no obligation to make delivery, and shall be entitled to stop products under carriage, unless buyer makes advance payment for the delivery and other claims arising from the business relation or grants security which can reasonably be accepted by VELORBIS.

Import Tax and Duty (for customers outside the European Union)

When ordering from countries outside the EU, you will need to pay import Tax and Duty according to the local rules in your country at the delivery of your order. Therefore the order value does not include Danish VAT. The amount of Tax and Duty to pay is different in every country. Please check your local conditions and fees before ordering from Velorbis, to make sure you are fully aware of all costs associated with your order.

Unclaimed packages

Unclaimed packages will be returned to us. For all unclaimed packages you will be debited all fees in connection with the return delivery.

Returning products/services

Returning a product is to be done on your expense, unless the product is faulty or damaged upon delivery. Returned products are to be sent as letters or postal packages, and not for COD. In case of a trade, VELORBIS will pay for the delivery of the replacement product. When you have applied the return policy you shall: -in the case of a product: return the product personally or by mail to us. -in the case of a service: make the material available to us, unless this poses significant stress to your person.

Return Policy

VELORBIS return period is 14 days.

VELORBIS shall, if under the jurisdiction of our return policy, refund you what you have paid for the product as soon as possible, but latest within 30 days of the product being returned or you informing us of wanting to return a service. You are oblige to pay for the return delivery of the product.

In your message to us you must clearly state that you regret your purchase. The return period is counted from the day you received the purchased the full, or a significant part of the product. If you have purchased a customized product -or a product with a significant personal customization, VELORBIS will not accept returns.

You do not qualify for our return policy if:

The service you have bought was commenced with your consent during the return period.

The price of the service purchased fluctuates with the financial market (ie Stock options).

Due to the physical nature of the service, it is not returnable.

The seal of authentication of the product has been broken/opened.

A custom order (custom design made in our bicycle design tool on velorbis.com) can not be canceled or returned once in production.

When returning a product:

-You are obliged to keep the product in the same condition as when delivered.

-You must not have used the product, however you have the right to investigate the condition the product was in when delivered. If damage or harm is caused to a product while investigated the product does not qualify for the return policy.

Privacy Policy

We respect your privacy and your rights to control your personal information. Our policy is simple, we will only collect contact data and useful information regarding bicycle and accessory purchases. Your data is securely protected by us. We do not and will not sell your information to third parties.This Privacy Statement (the ‘Statement’) explains the personal information we collect from you, either directly or indirectly, and how we will use it. Personal information is any information that can be used to identify you or that we can link to you. The Statement also elaborates on the choices you can make about the data we collect, and how you can control these decisions. It applies to any Velorbis controlled websites, as well as other offline interactions, visiting a Velorbis store or attending a Velorbis event . Please read this Statement carefully to understand how Velorbis may collect, use and share your personal information. The terms ‘we’, ‘us’, or ‘Velorbis’ are each intended as a reference to Velorbis trading as Velorbis ApS.

The Types of Personal Information We Collect

Information you provide to us

We collect information you voluntarily provide to us, such as your name, phone number and email address

Information obtained from other sources

We may receive information about you from other sources, including third parties, such service partners and partners with whom we offer co-branded services or engage in joint-marketing activities. We may also receive information about you from social media platforms. We protect data obtained from third parties according to the practices described in this Statement and we also apply any additional restrictions imposed by the source of data.

Information of children

We do not target and is not intended to attract children under the age of sixteen. Although visitors of all ages may navigate through our websites, we do not knowingly collect or request personal information from those under the age of sixteen without parental consent. If, following a notification from a parent, guardian or discovery by other means, a child under sixteen has been improperly registered on our site by using false information, we will cancel the child’s account and delete the child’s personal information from our records.

Buying From Velorbis

We offer a service for customers to buy directly from us at www.velorbis.com or at a Velorbis retail store. When you buy from us, you may be asked to provide information so that we can complete your purchase.

  • We collect: your name, phone number (optional), email address, delivery/shipping address, and payment information.
  • Why: We use this information to complete your transaction, carry out any follow up with you about your purchase, help with any delivery issues, handle returns, and other issues related to the purchase. Processing your personal data for this purpose is necessary for the performance of the agreement we have with you. Please note, we do not store any payment or credit card information. We only use payment information in connection with the purchase.

How We Use Personal Information

Velorbis uses the data we collect to provide you with the Products and Services we offer, which includes using data to improve and personalize your experiences. We also use the data to communicate with you, for example, informing you about your account, new products or services available, security and other types of updates.

Velorbis uses the data for the following purposes:

  • Providing our Product Experience
  • Customer Support
  • Security, Safety, and Dispute Resolution
  • Business Operations
  • Communication, Marketing and Advertising

Providing our Product Experience

We use data to provide, operate, support Velorbis Products and Services we offer. This processing is necessary for the performance of the agreement we have with you.

Customer Support

We use data to respond to customer inquiries, diagnose Product problems, repair customers Products and provide other customer care and support services. This processing is necessary for the performance of the agreement we have with you, as well as to serve our legitimate interest.

Security, Safety and Dispute Resolution

We use data to protect the security and safety of Velorbis products and our customers, to detect and prevent fraud, to resolve disputes and enforce our agreements. This processing is necessary to serve our legitimate interest.

Business Operations

We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business. This processing is necessary to serve our legitimate interest.

Communication, Marketing and Advertising

We use the data we collect to deliver and personalize our communications with you. For example, we may contact you by email or other means of electronic communication to inform you about new Velorbis Products or Services, update you on an issue, invite you to take part in a survey. This processing is necessary to serve our legitimate interest. We also use cookies and similar technologies to provide the most relevant Velorbis advertising to you. For information about managing email subscriptions and promotional communications, please visit your account.

To give you a better understanding of the personal information we collect and use on different occasions you may interact with Velorbis, please see the sections below.

How We May Share Personal Information

Velorbis does not and will not sell personal information about our customers.

We only disclose your data as described in this Statement. We may share information with the following types of third parties.

Third Party Vendors

Velorbis uses a variety of third-party vendors to carry out services like website management and hosting, online Product purchases and shipping, credit card processing and email communications. We only share your personal data as necessary. To complete a transaction, provide a Product or Service you have requested or authorized and only with vendors or agents working on our behalf for the purposes described in this Statement. In this case, your personal information will be shared with these agents or contractors but only for the purpose of performing services on behalf of Velorbis and in accordance with this Statement. It is our legitimate interest to process your personal data for these purposes. For questions about third-party vendors, please send an email to [email protected]

Compelled Disclosure

When legally required, strictly necessary for the performance of the services or to protect our rights, or the rights of our affiliates or users, we disclose your personal information to law enforcement authorities, investigative organizations, our affiliates or in legal proceedings.

Sale or Merger

We may share your personal information in the event of a merger, acquisition, or sale of all or a portion of our assets. Of course, we shall notify you via email and/or a prominent notice on our website and inform you of your rights. The Legal Bases for Using Personal Information

There are different legal bases that we rely on to use your personal information, namely:

Performance of a contract

The use of your personal information may be necessary to perform the agreement you have with us. For example, to complete the purchase or renting of a Velorbis Product, to register and maintain your account, to help with delivery issues, to handle returns, to register your Velorbis system and to make sure that your Velorbis Product performs its basic functions in a secure way or to respond to your requests.

Legitimate interests

We may use your personal information for our legitimate interests. For example, we rely on our legitimate interest to analyze and improve our Velorbis Products and Services and the content on our websites and app, to send you notifications about software updates or information about Velorbis Products and Services or to use your personal information for administrative, fraud detection or legal purposes.

Security, Storage and Retention of Personal Information We Collect

Security

We are committed to protecting the security of your personal information. However, while we take reasonable precautions to guard the personal information we collect, no security system is impenetrable. While no Service is completely secure, Velorbis takes precautionary measures to help prevent information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction. For example, we store the personal data you provide on computer systems that have limited access and that are in controlled facilities. We also ensure that our third-party data centre vendors provide adequate security measures. Additionally, your data is protected with encryption, such as Transport Layer Security (TLS), during transition over the Internet. Please note, your password is stored using one-way hash, which means that it cannot be recovered (or disclosed) by anyone, including us, it can only be reset. You can only access your Velorbis account information and our service through the use of an individual user login and password. To protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. Please notify us immediately if you believe your password has been misused. You should always log out and close your browser when you finish your session. Please note, we will never ask you to disclose your password in an unsolicited phone call or email.

Storage

Velorbis will retain your personal information for as long as we deem it necessary to enable you to use the website, to provide services to you, to comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this Privacy Statement and our internal retention guidelines. If you have a question about a specific retention period for certain types of personal information we process about you.

Your Rights and Choices

Your Rights

We want you to be in control of how your personal information is used by us. Subject to local law, you can do this in the following ways:

  • you can ask us for a copy of the personal information we hold about you;
  • you can inform us of any changes to your personal information, or if you want us to correct any of the personal information we hold about you;
  • in certain situations, you can ask us to erase, block or restrict the personal information we hold about you, or object to particular ways in which we are using your personal information; and
  • in certain situations, you can also ask us to send the personal information you have given us to a third party.

Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. Moreover, where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.

We rely on you to ensure that your personal information is complete, accurate and up to date. Please do inform us promptly of any changes to or inaccuracies in your personal information.

We are committed to working with you to obtain a fair resolution of any complaint or concern you may have about our use of your personal information. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to file a complaint with the data protection authority in your country (if one exists in your country) or supervisory authority.

Your Choices

If you wish to access, edit or remove profile information, change your password, close your account or request deletion of your personal data, you can do so by logging in to your account (if one has been created). If you cannot access certain personal information collected, you can always contact us by sending an email to [email protected] We will respond to any request to access or delete your personal data as soon as possible, certainly within 30 days.

Our Use of Cookies and Other Similar Technologies

We use cookies and similar technologies like pixels, tags, web beacons, and other identifiers to help us personalise our website for you, remember your preferences, understand how users are using our website or app, and help customise our marketing offerings.

Cookies

A cookie is a small data file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise your browser. The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Velorbis uses both types of cookies. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted. We use the following types of cookies on our website.

  • Strictly necessary cookies. These cookies are essential for you to browse our website and use its features. Without these cookies, services like shopping baskets cannot be provided.
  • Performance cookies. These cookies collect information about how you use our websites. This data may be used to help optimise our website and make it easier for you to navigate.
  • Functional cookies. These cookies allow our websites to remember choices you make while browsing and personalise your experience. We may store your geographic location in a cookie for instance, to ensure that we show you the website relevant to your area.
  • Third Party cookies. Third party cookies are those placed by websites and/or parties other than Velorbis. These cookies may be used on our website to improve our products or services or to help us provide more relevant advertising. These cookies are subject to the respective privacy policies for these external services, for example, Facebook Data Use Policy.
  • Analytics cookies. We use analytics cookies, like those offered by Google Analytics, to help us understand things like how long a visitor stays on our website, what pages they find most useful, and how they arrived at velorbis.com. To learn more about Google Analytics and your data, visit this Google webpage.

How to control Cookie settings

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impair your overall user experience, as it will no longer be personalised to you. Some browsers offer a “Do Not Track” (“DNT”) signal where you can indicate your preference regarding tracking and cross-site tracking. Although we do not currently employ technology that recognises DNT signals, we will only process your personal data in accordance with this Statement. Below you can learn about how to control cookie settings on popular web browsers:

  • Google Chrome
  • Internet explorer
  • Safari
  • Firefox

Pixels

In addition to cookies, we sometimes use small graphic images known as ‘pixels’ (also known as web beacons, clear GIFs, or pixel tags). We use pixels in our email communications to you (if you have selected to receive such communications) to help us to understand whether our email communication has been viewed. We also use third party pixels (such as those from Google, Facebook, and other advertising networks) to help us provide advertising that is relevant to your interests. Learn more about our advertising and marketingactivities below.

Other Identifiers

When you use our app, we collect a unique ad-tracking identifier from your device (the Advertising Identifier or “IDFA” on iOS devices and the Google Ad ID or “AID” on Android devices) so that we can learn more about users of our app and provide the most relevant messaging and marketing. Although these identifiers are unique to your device, they do not contain any of your personal information such as your name or email address. How to control Identifier Settings

You can control how these identifiers are used, including the ability to reset them, through your device settings. Below you can learn about how to control cookie settings on popular web browsers:

  • Apple iOS
  • Android

Advertising and Modern Marketing Tools

Velorbis may work with third-party advertisers that use cookies and similar technologies to provide more relevant advertising about Velorbis Products and Services on our websites and across the internet. To provide this “interest-based advertising”, parties combine non-personal data about your online activities over time which helps cater advertising that we deliver to you. Examples of this may include a Velorbis advertisement on a Facebook page, or a Google owned page such as a search results page or YouTube, or on a site within Google’s advertising network. We do not share your personal information as part of this process. Where necessary, we obtain your consent for this process. At all times, you can opt out of these personalized ads from third-party advertisers and ad networks who are members of the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out pages on the NAI websites and DAA websites. Opting out may make the ads you see on the internet less relevant to you.

If you have opted out of receiving communications from us, we will not use your email for interest-based advertising.

How to Contact Us

If you have any questions about the use of your personal information, please email [email protected] Unless otherwise stated Velorbis is a data controller for personal data we collect through the Velorbis Products and Services subject to this Privacy Statement. Our address is Frederiksborggade 31, 1360 København, Danmark.

Changes to Our Privacy Statement

Velorbis may modify or update this Statement when necessary, to reflect customer feedback and changes in our Service. Please review it regularly.

Force Majeure

VELORBIS is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements’ obligations.