Returns and Refunds Policy

Thank you for shopping at Velorbis.

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 14 days of the original purchase of the product.

To be eligible for a return, please make sure that:

  • The product was purchased online at velorbis.com (or other velorbis subdomains) in the last 14 days
  • The product is in its original packaging
  • The product isn’t used or damaged
  • You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.

A custom order (custom design made in our bicycle design tool on velorbis.com (or Velorbis subdomain) cannot be canceled or returned once in production.

Please contact us before you send the product:

  • By phone number: +45 38 11 22 77
  • By email: [email protected]
  • By visiting this page on our website: https://velorbis.com/contact-velorbis/

Send the product with its original packing and the receipt or proof of purchase, to:

VELORBIS ApS
Frederiksborggade 31
DK-1360 Copenhagen
Denmark

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Velorbis.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By phone number: +45 38 11 22 77
  • By email: [email protected]
  • By visiting this page on our website: https://velorbis.com/contact-velorbis/